The training and customer skills you have impressed on your team are outstanding. Yesterday one of your team members sent me an email confirmation on a POD that our customer wanted before he arrived to work. On this same run, our new shipping clerk called to advise that this load was ready to ship and, during the conversation, set up another run. Your team called me because they thought this shipment may be duplicated, which was correct, and we were able to correct this mistake before it ever happened.
Operations Manager
Chemical Manufacturer